Help & Contact
Real humans answer these. Most replies go out within two business days.
Open a support ticket
We reply in the thread and notify you — no inbox digging. Best for anything account-, safety-, or billing-related.
Account & login
Can't sign in, lost access to your email, or need to delete your account.
Open a ticket →Safety & moderation
Report a server, a player, or content that violates our community standards.
Open a ticket →Parents & guardians
Report an under-16 account or ask about our 16+ policy. We answer parent tickets first.
Open a ticket →Common questions
How do I claim my Minecraft username?+
Create a Blocktopia account with your Minecraft username. We'll verify ownership by asking you to connect once from the Minecraft client to one of our servers. Once verified, the profile is yours permanently.
Is Blocktopia free?+
Yes. You can claim a username, browse servers, leave reviews, and see your stats from the last 30 days. Blocktopia is free.
My server's player count is wrong+
We ping each listed server every five minutes to update the live player count. If your count looks stale, double-check the IP and port in your server dashboard. If the address is correct and the count is still wrong, email [email protected] and we'll investigate.
How do I report a server or player?+
Email [email protected] with the server name or player UUID and a short description of what happened. Screenshots help. We review every report within 48 hours.
I'm a parent — my child has an account here+
Blocktopia is 16+. If your child is under 16, email [email protected] and we'll close the account and delete its data. If they're 16 or older, the GDPR makes them the data subject for their own account — they manage it and exercise their own data rights, so we can't hand control to someone else. See our page for parents.